Please follow the instruction Ⅰ or Ⅱ if you cannot login to the service due to lost your password or Osaka University Personal ID.
You can reset your password by yourself using your ID and MFA authentication code in Microsoft Authenticator by method III if you have completed your MFA registration.
I. Fill out a “Request form for reissuing personal ID password（大阪大学個人IDパスワード再発行届）”
noted below and submit it along with your identification card to the password reissuance
service counter on any of the three campuses.
[Password reissuance service counter.]
- Suita Campus -- Office counter, 1F, D3 Center Suita
（Former Cybermedia Center Suita）
- Toyonaka Campus -- Office counter, 1F, D3 Center (Toyonaka Education and Research Center)
（Former Cybermedia Center Toyonaka）
- Minoh Campus -- 4F, Research and Education Hub
II. Online reissue request is available.
[Applications by online]
・for faculty and staff
・for students
The notification of your personal ID (including new password) will be sent to the office staffs (general affairs section) of your faculty the day after the application is received at the shortest time.(excluding Saturdays, Sundays, National holidays and university holidays)
Please note that sometimes it may take a few days before it reaches your faculty. In case of urgency, please come to the Cybermedia center service counter.
*About MFA reset
The pre-registration period for MFA is set to 21 days after the receipt of the request form.
In case of I, it is also possible to reset only MFA.
In case of II, for security reason, your password is also reset at the same time.
・Other way to request reissue
(Please use Request form below)
[Applications by in-house mail]
Please send your application form to Office for Digital Strategy Advancement,Department of Information and Communications Technology Services, D3 Center, Suita.
[Applications by fax]
Fax: 8814 (extension), 06-6879-8814 (external line)
From School of Medicine, University Hospitals, Life Sciences Library, School of
Dentistry, University Dental Hospital, ToyonakaCampus and Minoh Campus: 171-8814 (extension)
*Convenience Store Fax services
You can use Fax services offered at convenience stores.
However, those fax devices sometimes come up with an error " Fax sending Error'.
It is because we do not accept calls from withheld numbers.
So, we recommend that you confirm above and complete the procedure.
To confirm if your application by fax has been accepted or not,
please call at 8807 (extension) or 06-6879-8807.
From School of Medicine, University Hospitals, Life Sciences Library, School of Dentistry,
University Dental Hospital, Toyonaka Campus and Minoh Campus: 171-8807 (extension)
Business hours : from 8:30 a.m. to 5:15 p.m. (★Closed from 12:00 p.m. to 1:00 p.m.)
(Request forms for reissuing personal ID password)
III. Self-password reset using ID and MFA authentication code.
Password reset login:https://auth-rst.auth.osaka-u.ac.jp/AttributeRegistSite/RequestServlet
