If you cannot login to the service because of a lost password or Personal ID.

If you cannot login to the service because of lost your password or Osaka University Personal ID, you can know them by one of the following methods Ⅰ or Ⅱ.

* An automatic password reset on the following dates occurred for those who have not yet changed their password since 2017/7/31 : [Faculty, researchers, and staff : Sep.21. noon] [Students : Oct.16.noon]. If your password was automatically reset and you cannot log in, please refer this webpage and reissue your password.


(Request forms for reissuing personal ID password)

Ⅰ. Fill out a “Request form for reissuing personal ID password(大阪大学個人IDパスワード再発行届)” noted above and submit it along with your identification card to the password reissuance service counter on any of the three campuses.

[Password reissuance service counter.]

  • Suita Campus --Information and Communications Technology Services Planning Division, Department of Information and Communications Technology Services, 1F, Cybermedia Center Suita (サイバーメディアセンター吹田本館)
  • Toyonaka Campus -- Office counter, 1F, Cybermedia Center (Toyonaka Education and Reserch Center) (サイバーメディアセンター豊中教育研究棟)
  • Minoh Campus -- 4F, General Research Building (総合研究棟)

Ⅱ. Fill out a “Request form for reissuing personal ID password(大阪大学個人IDパスワード再発行届)” noted above and send it by fax or in-house mail.

The notification of your personal ID including password will be sent to the office of your school or organization.

[Applications by in-house mail]
 Please send your application form to the Information and Communications Technology  Services Planning Division,  Department of Information and Communications Technology Services, Cybermedia Center, Suita.  (情報推進部 情報企画課 情報企画班(サイバーメディアセンター吹田本館内))

[Applications by fax]
 Information and Communications Technology Services Planning Division,  Department of Information and Communications Technology Services  Fax: 8814 (extension), 06-6879-8814 (external line)
 From School of Medicine, University Hospitals, Life Sciences Library, School of  Dentistry, University Dental Hospital, ToyonakaCampus and Minoh Campus: 171-8814 (extension)

 To confirm if your application by fax has been accepted or not,  please call at 8807 (extension) or 06-6879-8807.
 From School of Medicine, University Hospitals, Life Sciences Library, School of Dentistry,  University Dental Hospital, Toyonaka Campus and Minoh Campus: 171-8807 (extension)
 Business hours : from 8:30 a.m. to 5:15 p.m. (★Closed from 12:00 p.m. to 1:00 p.m.)