【FAQ lists】

Frequently Asked Questions

I can log in ‘My Handai’ and ‘KOAN’. However, I cannot log in ‘ODINS’ and ‘OUMail’.

Count a total number of characters in your password.
If you set your own password over 17 characters:
Your password is automatically cut after 17 characters.
Log in with first 16 characters.

I cannot log in SSO system after I changed my password.

Count a total number of characters in your password.

Our Password rule is: Use a password that has at least 12 characters and 16 characters or less, use at least one number, one uppercase letter, one lowercase letter and one special symbol.

  • If you set your own password over 17 characters:
    Your password is automatically cut after 17 characters.
    Log in with first 16 characters.

  • If you set your password between 12 and 16 characters:
    You might have mistyped your password.
    Check that your keyboard Caps Lock and Num Lock are off, and retype your password.

I get a message saying “Access error”, when I clicked the URL to confirmation be sent to my email address.

Probably you have not closed all web browsers. Close all browsers including email. Then, try again. Enter OUPID and previous password after you was directed to log-in page.

NOTE: Other Tips
Try a different browser.
Clear your browser cache. Refer to your browser help for instructions.

Upon first-login procedure, what e-mail address should I register in ‘User Information’?

Register the email address provided by Osaka University. Its ending should be ‘osaka-u.ac.jp’. Also, you should register a valid email.

For faculty and researchers:
Your email address will be provided by your department. If you are not sure it please ask your General Affairs. Also, please confirm your e-mail address are ready before you proceed the first-time procedure.

NOTE: OUMail account is only for students.

For office staff and students:
Your email address is automatically registered. You cannot change it.

I have not received the email with the link for activation a new password.

Check the spam or junk folders of your email program. Some programs automatically sort emails into the spam folder based on specific keywords.

  • Be sure your email address meets our requirements. Register the email address provided by Osaka University. Its ending should be ‘osaka-u.ac.jp’.
  • You might have mistyped your email address.
    Input correct email address. Also, check if ‘Caps Lock key’ is stuck or not.
  • Use valid email.
    Your email have to be setup correctly.
  • OUMail account is only for students.

NOTE: For office staff and students:
Your email address is automatically registered. You cannot change it.

When is the switched content updated?

It is updated the day after you change.

The Osaka University Personal ID

How can I get the Osaka University Personal ID ?

Issuance of the Osaka University Personal ID is stipulated in the Usage Policies of the Campus-wide IT Authentication Platform Service. A Personal ID is issued to meet the conditions of these policies.

As faculty, staff, and students in Osaka University receive the notification of Personal ID from the Department of Information and Communications Technology Services through in-house mail service, They do not need to make application in advance. Please note that it may take some time to receive the notification at the beginning of an academic year due to the rush of delivering new notifications.

If you need your personal ID in a hurry, contact Information and Communications Technology Services Planning Group, Information and Communications Technology Services Planning Division, Department of Information and Communications Technology Services.

Students who enrolled in Osaka University before the 2007-08 academic year can use their old Unified Account (user name) that they were informed of at the time of their admission as their Osaka University Personal ID.

Persons not fitting one of the above categories but who need the Osaka University Personal ID must make apply separately. For application, please contact a General Affairs staff member of your organization.

I have forgotten my password and cannot login the system. What should I do?

Even administrators don't have the means to retrieve your password. You need to apply for password reissue. Even if your password is reissued, your personal ID will not change.

For the procedure for reissuing your password, please go here.

How do I change my password?

You can change your password in the following steps:

  • Access to portal site
  • Input Personal ID and Password on the login screen of the Campus-wide IT Authentication Platform Service in Osaka University
  • click on "Change of password, user attribute informations" in menu.

Then a screen to change your password, email address, and extension number will be displayed.

Students can change only their password. However, staff can change all items except for their email address(es); faculty, all items.

Is there a limit in the number of characters and usable characters as password rule ?

For password rules, see the Password Rules on Campus-wide IT Authentication Platform Service in Osaka University.

Under the current Campus-wide IT Authentication Platform Service, the number of characters in a password is set at more than 12 characters and less than 16 characters.

What is a Role ID ?

Under the old Campus-wide IT Authentication Platform Service, multiple Personal IDs were issued to the same person belonging to several organizations and having several positions. Such users had to login to different systems using different the Osaka University Personal IDs, which was troublesome for them.

To solve this problem, under the current Campus-wide IT Authentication Platform Service, the Osaka University Personal ID used in an SSO login authentication process is limited to one per person. A new Personal ID system has been designed so that users with different attributes in job titles and positions can login to SSO federation systems in campus without using different IDs.

In the current Campus-wide IT Authentication Platform Service, users with multiple the Osaka University Personal IDs, the ID necessary for the SSO login authentication process has been unified to the Personal ID for which personal attributes such as name and date of birth are related. Other personal attributes such as organization and job title concern the Role ID. In this way, the two types of ID are related and used in systems.

The Personal ID and Role ID of users who have only one Personal ID are usually the same, but some persons have a Role ID different from their Personal ID. Users who had multiple personal IDs can see the "Role Selection" screen by clicking the link to List of Available Role IDs after SSO login authentication.

For more information, see "Guide for Users”.

In addition to the SSO federation systems, users can login to the following systems through authentication using their Role ID.

Systems requiring Role ID to login:

  • Information Education System, CALL System, Library multimedia terminals
  • OUMail

For more information, see Systems login authentication using Role ID.

Login

I cannot login. I get a message saying, “Authentication Error. You cannot login. Your Personal ID or password may be incorrect.”

There are two possible causes.

  1. You have entered an incorrect Personal ID or password. Make sure that the Caps Lock and Num Lock keys on your keyboard are toggled properly (usually, Caps Lock should be off and Num Lock [Windows only] should be on.) Alphabets used in Personal ID must be lower-case characters. In old system, upper-case and lower-case characters were mixed in Personal IDs for SSO login authentication, but the change has been made to contain only lower-case alphabet characters in a Personal ID. Thus, if alphabet characters in the notification of your Personal ID are written in upper-case characters, please replace them with lower-case characters. For more information, please go here.
  2. The password change has not been updated. It may take some time to be updated on the system. Try again after from 5 to 10 minutes.

I cannot login. I get an error message saying, “Error Code - SASE0038 Message -- the session is not valid.”

This error message often appears because URL of the web site has been typed incorrectly. Make sure the address in the bookmark is correct and try again.

For example, the correct URL of My Handai is https://my.osaka-u.ac.jp/. However, if you register the URL of the login screen as a bookmark after the completion of even one login step, a subsidiary URL will be registered as the bookmark and use of that bookmark will result in an error.

Use the correct URL for the system you're going to use.

I cannot login. I get a message saying, “Access error or HTTP error.”

Under the Campus-wide IT Authentication Platform Service, cookies are used in order to manage the session from login to logout. So please check the following.

  • Make sure that cookies are enabled in your web browser.
  • Make sure Java Script is enabled in your web browser.
  • If the error message appears when accessing the URL for registration of user information, close all web browsers before accessing.
  • In Internet Explorer;
    (1) Select "Internet Options" from the Tools menu;
    (2) In the Internet Options dialog box select the "Security" tab;
    (3) Click Custom level at the Medium or higher.
  • In Internet Explorer;
    (1) Select "Internet Options" from the Tools menu;
    (2) In the Internet Options dialog box select the "Privacy" tab;
    (3) Click setting of Medium or higher.

I cannot login on Mac OS X and Safari. I get an error message saying, “An error occurred in SSL client authentication.”

This is a unique problem for SSL authentication (in Campus-wide IT Authentication Platform Service) using Safari.

In Safari, if a user's certificate is stored in a keychain, regardless whether the certificate can be used in the Campus-wide IT Authentication Platform Service or not, the certificate will be used. For that reason, if the user has a certificate issued outside of the Campus-wide IT Authentication Platform Service, the above error may happen.

To use the Campus-wide IT Authentication Platform Service, try one of the following.

  • Use Firefox instead of Safari. (http://mozilla.jp/firefox/)
  • Create a new account in Mac OS and use the terminal through the new account.
  • Delete the user certificate stored in the keychain by following these steps.

How to delete the certificate
Please note that you will not be able to receive services using certificates if you delete them.

  1. From a Finder Window, open Applications, Utilities - Open Keychain Access
  2. Highlight the "login" keychain. Then select Certificates in the bottom menu (category). The user certificate will be displayed in the right side of the window.
  3. After copying the user certificate (for SSL authentication) somewhere, delete the certificate in keychain.
  4. Close Safari and try again.

What web browsers can be used for this system ?

We have verified that Campus-wide IT Authentication Platform Service is available in the following operating systems and web browsers.

OS\Web browserInternet Explorer 11Firefox 54Safari 9Safari 10
Windows 7--
Windows 8.1--
Windows 10--
Mac OS X v10.11---
Mac OS Sierra--

Official Microsoft support for Internet Explorer for Mac has ceased. So its use is not recommended.

Campus-wide IT Authentication Platform Service in Osaka University

What campus systems can access with the Campus-Wide IT Authentication Platform Service?

As of June 2019, SSO federation systems in campus were as noted below:

Please note: to access some systems, you may need to complete application in advance. If you cannot use one of the SSO federation systems, please contact the administrator of that system.

  • My Handai
  • Work Management System
  • Travel Expenses System
  • Financial Accounting System
  • Student Administration System (KOAN)
  • Collaboration and Learning Environment
  • Researchers Data System
  • Campus License for Microsoft Products
  • Library Web Service
  • Career Support web
  • Employment Support System
  • Application for Permission for Animal Experiments
  • Graduate School of Science & School of Science web site (only available internally)
  • International Student Support System, Support Office web site
  • Osaka University Web Library
  • Photonics Center's E Learning Management System
  • E Content Remote Access Service
  • Web-based Pre-registration and Questionnaire System for health examinations
  • IPRISM System
  • Bee Dance
  • OSAKA University Portfolio System for Studying-abroad
  • Stress Check System
  • Research Center for Nuclear Physics (www)
  • The Enrollment and Tuition Fee Exemption Application System
  • Osaka University Goods Procurement System
  • Overseas Travel Resistration System
  • Information for technical support staff (only available internally)
  • memory check up system
  • Ground and Tennis Court Reservation System for School/Graduate School of Engineering
  • Conference Room & Lecture Room Reservation Management System for Graduate School of Engineering
  • Webpage of the Center for the Study of Higher Education and Global Admissions
  • Instruments reservation & contract service reception system
  • Chinese medical condition questionnaire system

In addition to SSO federation systems, users can use by login authentication the following systems using their Role ID.

Systems requiring your Role ID to login:

  • Information Education System, CALL System, Library multimedia terminals
  • OUMail

For more information, see Systems login authentication using Role ID.

Regarding questions other than the above, where should I direct questions ?

Please contact Campus-wide IT Authentication Platform Service staff.


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